Welcome to tenthhome.shop. To protect customer rights, the following are our refund and return policies.
- Return Period
Customers can apply for a return within 30 days of receiving the goods.
Orders exceeding the return period may not be eligible for a refund.
- Refund Conditions
A refund or return is possible in the following situations:
Product has quality issues
Incorrect product received
Product damaged during shipping
Returned goods must be in normal condition and not affect resale. - Situations Where Refunds Are Not Supported
Refunds may not be possible in the following situations:
Product damaged by the customer
Exceeding the return period
Product is visibly used
Clearance sale items returned arbitrarily for personal reasons
Due to the merchant’s long-term continuous losses, the website is currently conducting a clearance sale at a loss. Some items are limited-time low prices and inventory is limited. - Refund Arrival Time
After refund approval:
Refunds usually arrive within 3 business days.
The specific arrival time may be slightly delayed depending on the bank or payment platform.
- Shipping and Transportation Information
All orders are shipped from our US warehouse.
Order processing time: Same day.
Normal shipping time: Approximately 2 business days.
- Contact Information
For refund requests or any order issues, please contact us:
Contact Person: Faridun Javed
Email: faridun.javed@tenthhome.shop
Phone: 8588484148
Address: 6941 Santa Fe Canyon Pl, San Diego, CA 92129
Thank you for your support and understanding of tenthhome.shop.